FAQ

CAN I CANCEL OR EDIT MY ORDER?

Once an order has been placed, we are unable to make any changes. This includes changes to size, shipping address, or payment method. To initiate a return, please contact us support@hlwnrunning.com

CAN I COMBINE MULTIPLE ORDERS?

We are unable to combine orders after they have been placed. Each order will be processed and shipped individually.

HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?

Once your order has been successfully placed, you will receive an order confirmation email. If you did not receive a confirmation, please check your spam or junk folder before contacting us.

WHY WAS MY ORDER CANCELLED?

If your order was cancelled, it may have been due to product unavailability, order limitations, or issues processing your payment. You will receive an email notification and a full refund.

CAN I ADD ITEMS TO AN EXISTING ORDER?

We are unable to add items to an existing order. A separate order must be placed for any additional items.

WHAT SIZE SHOULD I GET?

Sizing details are available on each product page. If you are between sizes or unsure, we recommend consulting our Size Guide or contacting customer service for assistance.

HOW SHOULD I CARE FOR MY GEAR?

Care instructions are listed on each product page and garment label. We recommend following these instructions closely to preserve fabric performance and longevity.

ARE PRODUCTS RESTOCKED?

Some products may be restocked depending on demand. And some products may be not restocked depending on reason.

CAN I FIND HLWN Running IN STORES?

HLWN Running is available in select specialty and several concept stores worldwide. You can view our stockists here.

CAN I BECOME AN HLWN Running OFFICIAL RETAILER?

Yes – HLWN Running always looking for passionate retailers who share our love of performance‑driven design and product. To becoming an official HLWN Running stockist please contact us email info@hlwnrunning.com

CAN I SUBMIT A PROPOSAL FOR SPONSORSHIP OR COLLABORATION WITH HLWN Running?

Yes – HLWN Running welcomes sponsorship and collaboration proposals from athletes, events, brands, and community groups that share our values of performance, sustainability, and running culture. Along with the key information we need and what you can expect from us. Please contact us email info@hlwnrunning.com